Terms & Conditions

Last updated: 2 June 2026

These Terms and Conditions ("Terms") govern your access to and use of StaffBot.my (the "Platform"), operated by Marz Technology & Trading (SSM Registration No.: 001884868V (200903206205)) ("we," "us," or "our"), a company registered in Malaysia. By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, do not use the Platform.

1. Definitions

2. Acceptance of Terms

  1. By creating an account, subscribing, or using the Platform in any way, you confirm that you have read, understood, and agree to these Terms.
  2. If you are using the Platform on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.
  3. We may update these Terms from time to time. Material changes will be communicated via email or Platform notification. Continued use after changes constitutes acceptance.

3. Account Registration & Security

  1. You must provide accurate, complete, and current information during registration and keep it updated.
  2. You are solely responsible for maintaining the confidentiality of your login credentials and for all activities under your account.
  3. You must notify us immediately of any unauthorised use or security breach.
  4. We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

4. Services & AI Limitations

  1. The Platform provides AI-powered tools on a subscription basis. Specific features, quotas, and service levels are defined in your subscription plan.
  2. AI Disclaimer: The AI Agents use machine learning models that may produce inaccurate, incomplete, or biased outputs. You acknowledge that:
    • AI-generated content is provided "as-is" without warranty of accuracy.
    • AI Agents are tools to assist — not replace — human judgment.
    • You are solely responsible for reviewing and validating all AI outputs before use.
    • We are not liable for decisions made based on AI-generated content.
  3. We reserve the right to modify, suspend, or discontinue any feature or service with reasonable notice.
  4. Service availability targets are set out in our Service Level Agreement (SLA), if applicable to your plan.

5. User Obligations & Acceptable Use

You agree that you will NOT:

  1. Use the Platform for any illegal, fraudulent, or unauthorised purpose under Malaysian law.
  2. Upload, transmit, or generate content that is defamatory, obscene, hateful, discriminatory, or infringes intellectual property rights.
  3. Reverse-engineer, decompile, or extract the source code of the Platform or its AI models.
  4. Use the Platform to develop competing products or services.
  5. Attempt to disrupt, overload, or compromise the Platform's security or infrastructure.
  6. Use automated means (bots, scrapers) to access the Platform beyond the scope of your authorised use.
  7. Resell, sublicense, or redistribute the Services without our express written permission.
  8. Use the Platform to process or store data classified as "Sensitive Personal Data" under the PDPA without our prior written consent.

6. Intellectual Property

  1. Our IP: The Platform, including its software, algorithms, AI models, branding, trademarks, documentation, and user interfaces, is owned by Marz Technology & Trading or its licensors. All rights not expressly granted are reserved.
  2. Your Content: You retain ownership of all Content you upload or input into the Platform. You grant us a limited, worldwide, royalty-free license to process, store, and transmit your Content solely as necessary to provide the Services.
  3. AI Outputs: Subject to your rights in your input Content, we assign to you all rights in the outputs generated by AI Agents specifically for your account. However, you acknowledge that AI outputs may not be unique and similar outputs may be generated for other users.
  4. Feedback: Any suggestions, feature requests, or feedback you provide may be used by us without obligation or compensation.

7. Data Protection & Privacy

  1. We process personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and our Privacy Policy.
  2. As a data user under the PDPA, we will:
    • Process personal data only for purposes disclosed in our Privacy Policy.
    • Implement appropriate technical and organisational security measures.
    • Not disclose personal data to third parties without consent, except as required by law or as necessary to provide the Services.
  3. If you are a business processing personal data of individuals (your customers) through our Platform, you are the "data user" under the PDPA and are responsible for obtaining necessary consents and complying with the PDPA's data protection principles.
  4. We may use aggregated, anonymised data derived from Platform usage for analytics, product improvement, and research.
  5. Data hosting locations are specified in your service agreement. By default, data is hosted within Malaysia or Singapore.

8. Payment Terms

  1. Fees are as published on our pricing page or as agreed in your service order. All fees are in Malaysian Ringgit (MYR) unless otherwise stated.
  2. Subscription fees are billed in advance on a monthly or annual cycle as selected. Payments are non-refundable except as required by law or as expressly stated in a refund policy.
  3. We reserve the right to change pricing with 30 days' notice. Price changes do not affect the current billing cycle.
  4. Overdue payments may result in suspension or termination of Services. A reactivation fee may apply.
  5. All prices are exclusive of applicable taxes (SST, if applicable), which shall be borne by you.

9. Limitation of Liability

  1. TO THE MAXIMUM EXTENT PERMITTED BY MALAYSIAN LAW:
  2. The Platform and Services are provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, express or implied, including but not limited to merchantability, fitness for a particular purpose, accuracy, or non-infringement.
  3. We do not warrant that the Platform will be uninterrupted, error-free, or secure, or that AI outputs will be accurate or fit for your purpose.
  4. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, business opportunity, or goodwill, arising from your use or inability to use the Platform.
  5. Our total aggregate liability for any claim arising under these Terms shall not exceed the total fees paid by you to us in the twelve (12) months preceding the claim.
  6. The limitations in this section apply regardless of the legal theory (contract, tort, negligence, strict liability) and even if we have been advised of the possibility of such damages.
  7. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Malaysian law.

10. Indemnification

You agree to indemnify, defend, and hold harmless Marz Technology & Trading, its directors, officers, employees, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from:

  1. Your breach of these Terms or violation of applicable law.
  2. Your Content, including any claim that your Content infringes third-party rights.
  3. Your use of AI-generated outputs, including any decisions made in reliance on them.

11. Termination

  1. By You: You may cancel your subscription at any time via your account settings. Cancellation takes effect at the end of the current billing cycle.
  2. By Us: We may suspend or terminate your access:
    • For breach of these Terms, with 7 days' notice to remedy (where remediable).
    • Immediately, for serious violations including illegal activity, security threats, or non-payment beyond 14 days.
    • On 30 days' notice for any other reason, with a pro-rata refund of prepaid fees.
  3. Effect of Termination: Upon termination, your right to access the Platform ceases. We will retain your Content for 30 days to allow export, after which it may be permanently deleted.
  4. Provisions that by their nature survive termination (Intellectual Property, Limitation of Liability, Indemnification, Governing Law) shall continue in effect.

12. Third-Party Services

The Platform may integrate with third-party services (e.g., WhatsApp, Telegram, payment gateways). We are not responsible for the availability, accuracy, or practices of third-party services. Your use of third-party services is subject to their respective terms.

13. Confidentiality

  1. Each party agrees to protect the other's confidential information using at least the same degree of care as for its own confidential information.
  2. Confidential information does not include information that is publicly available, independently developed, or rightfully received from a third party.

14. Force Majeure

Neither party shall be liable for failure or delay in performance caused by events beyond reasonable control, including but not limited to natural disasters, war, terrorism, government action, internet outage, or infrastructure failure.

15. Governing Law & Dispute Resolution

  1. Governing Law: These Terms are governed by and construed in accordance with the laws of Malaysia.
  2. Dispute Resolution:
    • Parties shall first attempt to resolve disputes through good-faith negotiation within 30 days.
    • If unresolved, disputes shall be referred to mediation at the Asian International Arbitration Centre (AIAC) in Kuala Lumpur.
    • If mediation fails, disputes shall be finally resolved by the courts of Malaysia, which shall have exclusive jurisdiction.

16. General Provisions

  1. Entire Agreement: These Terms, together with our Privacy Policy and any service order, constitute the entire agreement between you and us.
  2. Severability: If any provision is found invalid or unenforceable, the remaining provisions remain in full effect.
  3. No Waiver: Our failure to enforce any right does not constitute a waiver.
  4. Assignment: You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
  5. Notices: Notices to you may be sent via email or Platform notification. Notices to us shall be sent to legal@marz.my.

17. Contact Information

For questions about these Terms, contact us at:

Marz Technology & Trading
SSM: 001884868V (200903206205)
Email: legal@marz.my
Website: https://marz.my

© 2026 Marz Technology & Trading. All rights reserved.

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